Get in Touch With Us

This page explains how to contact the team behind challenger2010.org.uk, what we can help with, and where to go when your question is really for a casino, a regulator or a support charity. We are an independent information site, not a casino, so we cannot access player accounts.

Who you are contacting

Online Casino publishes research-based guides and reviews about casinos not on GamStop for readers in the UK. We do not operate any casino, hold any player's money or make decisions about accounts, bonuses or withdrawals. Some pages link to operators, and we may earn commission if you sign up through those links. Commission does not decide how operators are ranked.

If you are looking for our rankings, you will find them on our page for the best non GamStop casinos.

How to reach us

Use the contact form or the contact details shown in the site footer or menu, if they are displayed to you. We have not published a separate phone number, and we do not offer live chat. If you are unsure which route to use, write to us anyway and we will tell you who can help.

To help us reply properly, include:

1. The page address or title you are writing about.
2. What you read and what you think is wrong, unclear or missing.
3. Any evidence you have, such as a screenshot of the terms you saw and the date you saw them.
4. A reply address you check regularly.

Please do not send passwords, full card numbers or identity documents. We will never need them.

What we can help with

• Corrections. Bonus terms, wagering requirements, payment options and limits change often. If something we have published looks out of date, tell us. The details we list come from the operators' own advertising and published terms, and we check them as at the date shown on each page. Always confirm the current terms on the casino's own site before you deposit.
• Questions about our reviews. For example, why an operator sits where it does, or what we mean by an editorial rating. Our ratings are editorial judgements, not customer-review scores.
• Feedback and topic suggestions. Tell us what you could not find, such as roulette variants, payment questions or how verification works.
• Business and editorial enquiries. Introduce your organisation and what you have in mind. A proposal does not guarantee a listing, and payment cannot buy a higher position.
• Reports of a bad experience. We cannot resolve it for you, but we read every report and it may lead us to re-examine an operator.

What we cannot do

We cannot chase a withdrawal, reopen a closed account, release a bonus or act as a go-between with a casino. We cannot guarantee any outcome for a dispute, and we are not a regulator. We also cannot confirm whether an operator will accept a particular customer, because that is decided by the operator at registration.

If you have a problem with a casino

Work through these steps, in this order:

1. Contact the casino's customer support in writing, so you have a record. Keep screenshots of the terms, your transactions and any messages.
2. Use the operator's formal complaints procedure if the first reply does not settle matters. Ask for the complaint reference and its stated timescale.
3. Check who licenses the operator. Many casinos not on GamStop hold overseas licences rather than a UK Gambling Commission licence. That means UK dispute schemes and protections may not apply, and you may have to rely on the licensing body or an alternative dispute service named in the casino's terms.

The UK Gambling Commission regulates gambling for customers in Great Britain, and GamStop covers only operators licensed by it. A site that accepts British players is not necessarily authorised to serve them. Make sure you understand that difference before you play.

If gambling is causing you harm

If you are worried about your own gambling or someone else's, please speak to someone now rather than wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, and offers online chat. Its service is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed operators, set deposit and loss limits where they are available, or install gambling blocking software. Gambling is not a way to earn money or solve money worries. Only people aged 18 and over should gamble.

What to expect after you write

A person reads every message. We cannot promise a reply time, and we may not reply to messages that are abusive or ask us to do something outside our remit. When we agree that an error exists, we correct the page and update its check date. Thank you for helping keep Online Casino accurate.